Shift Supervisor Management Trainee

CVS Health; Denton (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health seeks a Shift Supervisor Trainee for an entry-level position that prepares employees for supervisory roles. This role involves management of staff, customer service excellence, and learning company operations. Successful candidates will foster customer loyalty and support store management's performance goals.

Qualifications

• Retail experience required.
• Flexibility to work varied hours including early mornings and weekends.
• Deductive reasoning and basic computer skills preferred.

Responsibilities

• Supervise staff and ensure effective communication.
• Assist customers and promote positive shopping experiences.
• Lead when no manager is onsite and complete operational procedures.

Skills

Communication

Analytical skills

Customer service

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the store management team in driving store performance and fostering customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the staff, ensures smooth operations, and completes all opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and staff
• Supervise staff by assigning, directing, and following up on activities
• Communicate effectively with management and staff

Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, thank)
• Handle customer relations issues according to company policy and promote positive shopping experiences
• Maintain customer/patient confidentiality

Minimum requirements include a high school diploma or equivalent, retail experience, deductive reasoning, analytical and computer skills, and advanced communication skills. Flexibility to work early mornings, overnights, weekends, and overtime as needed.

The pay range reflects the base hourly rate or full-time salary, depending on the position, experience, education, and location.

About the company

At CVS Health, our purpose is to help people on their path to better health through health services, plans, and community pharmacists. We aim to make quality care affordable, accessible, simple, and seamless to help people stay well in body, mind, and spirit.

Notice

We are an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We provide accommodations for applicants with disabilities. Contact [e-mail] or 407-000-0000 for assistance.

All new hires must complete Form I-9 and provide proof of identity and eligibility to work in the U.S.

An Automated Employment Decision Tool will score job-related skills and responses. For bias audit & data use details, visit www.talentify.io/bias-audit-report. NYC applicants may request alternative processes or accommodations at [e-mail] or 407-000-0000.