Shift Supervisor Management Trainee

CVS Health; New Cumberland (Cumberland County); On-site; USD 26,000 - 37,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to prepare employees for future supervisory roles. This entry-level position involves management training and customer service responsibilities, with opportunities for promotions to supervisory positions upon successful completion of the program.

Qualifications

• Ability to work flexible hours, including early mornings, overnights, and weekends.
• Strong communication and computer skills preferred.
• Deductive reasoning and analytical skills are valuable.

Responsibilities

• Supervise store crew activities, assigning and monitoring tasks.
• Assist customers with questions and handle complaints.
• Lead the store staff when no manager is onsite, ensuring operations are smooth.

Skills

Retail experience

Analytical skills

Advanced communication skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are considered for promotion to open supervisory positions. These roles support store management in driving store performance and enhancing customer loyalty through excellent service. When no manager is onsite, the supervisor leads the store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew activities, including assigning and monitoring tasks
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer/patient confidentiality

Qualifications include a high school diploma or equivalent. Retail experience, deductive reasoning, analytical skills, computer skills, and advanced communication skills are preferred. Ability to work flexible hours, including early mornings, overnights, weekends, and overtime, is required.

Salary ranges are based on experience, education, location, and other factors.

About CVS Health

CVS Health is committed to helping people on their path to better health through innovative health services, plans, and community pharmacy programs. We aim to make quality care accessible, affordable, and seamless, supporting overall well-being.

Notice

CVS is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities and veterans. For assistance, contact [e-mail] or call 407-000-0000. All new hires must complete Form I-9 and provide proof of work eligibility. An Automated Employment Decision Tool will evaluate skills and responses. For NYC applicants, alternative processes are available upon request.