Shift Supervisor Management Trainee

CVS Health; Charlotte (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee in Charlotte to prepare for supervisory roles within the retail environment. This entry-level position involves managing store staff, ensuring exceptional customer service, and driving operational excellence. Trainees will develop essential management skills and may have opportunities for promotion to higher supervisory positions.

Qualifications

• Retail experience preferred.
• Flexibility to work varied shifts required.

Responsibilities

• Supervise store staff and communicate effectively.
• Assist customers with questions and promote store culture.
• Manage operations in the absence of a manager.

Skills

Analytical skills

Communication skills

Customer service

Deductive reasoning

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs assigned work to develop supervisory responsibilities, completes basic management skills training, and learns about key aspects of the business, including building customer loyalty through exceptional service and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for consideration for promotion to open Supervisor positions. These roles support the CVS Store Management team in driving store execution and performance while focusing on excellent customer service. In the absence of a manager, the Supervisor leads store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and crews
• Supervise store staff through assigning, directing, and following up on activities
• Communicate effectively with management and crews

Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, thank)
• Handle customer relations issues per company policy, fostering a positive shopping experience
• Maintain customer/patient confidentiality

Minimum qualifications include a high school diploma or equivalent. Retail experience, deductive reasoning, analytical and computer skills, and advanced communication skills are preferred. Flexibility to work early mornings, overnights, weekends, and overtime is required.

The pay range reflects the base hourly rate or full-time salary, with actual offers depending on experience, education, and location.

About the company

At CVS Health, our purpose is to help people on their path to better health through innovative health services, plans, and community pharmacists, aiming to make quality care more affordable, accessible, and seamless.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable accommodations are provided for qualified applicants with disabilities. Contact [e-mail] or call 407-000-0000 for assistance.

Legal requirements include completing Form I-9 and presenting proof of identity and work eligibility. An AEDT scores job-related skills and responses, with bias audits available at www.talentify.io/bias-audit-report. NYC applicants may request alternative processes at [e-mail] or 407-000-0000.