Shift Supervisor Management Trainee

CVS Health; Hildebran (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee. This entry-level, short-term position is designed to prepare employees for higher supervisory roles. The trainee will engage with store management, oversee store operations, and enhance customer service standards. Successful completion could lead to supervisory promotions.

Qualifications

• High school diploma or equivalent required.
• Experience in retail preferred.
• Ability to work flexible hours, including early mornings and weekends.

Responsibilities

• Supervise store crew by assigning, directing, and following up.
• Assist customers with questions, problems, and complaints.
• Lead store staff when no manager is onsite.

Skills

Deductive reasoning

Analytical skills

Advanced communication

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes basic management training, and learns about key business aspects, including customer loyalty and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are considered for promotion to open supervisor positions. These roles support store management by driving store execution and performance, focusing on excellent customer service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew through assigning, directing, and follow-up
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations in accordance with company policy
   • Maintain customer confidentiality

Requirements: High school diploma or equivalent required. Experience in retail preferred. Deductive reasoning, analytical, computer, and advanced communication skills necessary. Ability to work flexible hours, including early mornings, overnights, weekends, and overtime as needed.

Additional Information: Pay range reflects base hourly or annual salary; actual offer depends on experience, education, location, and other factors.

About CVS Health

We are committed to helping people on their path to better health through accessible, affordable, and seamless health services, plans, and community pharmacy programs.

Notice

CVS Health is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000. All new hires must complete Form I-9 and provide proof of eligibility. An AEDT scores job-related skills and responses. For NYC applicants, alternative processes are available upon request.