Shift Supervisor Management Trainee

CVS Health; Alpharetta (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to prepare for future supervisory roles. This entry-level position focuses on building management skills, enhancing customer service, and learning key business operations. Successful completion of this training program leads to promotion opportunities, emphasizing exceptional service and departmental collaboration.

Qualifications

• High school diploma or equivalent required.
• Retail experience preferred.
• Flexibility to work early mornings, overnights, weekends, and overtime.

Responsibilities

• Supervise store crew and communicate effectively with management and staff.
• Assist customers with questions and ensure a positive shopping experience.
• Lead store staff in the absence of a manager, overseeing operations.

Skills

Deductive reasoning

Analytical skills

Advanced communication skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs assigned work to develop management skills, completes training in basic operations, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are considered for promotion to open supervisory positions. These leadership roles support store management in executing store operations and enhancing performance, with a focus on delivering excellent customer service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew through assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer/patient confidentiality

Qualifications include a high school diploma or equivalent, retail experience, deductive reasoning, analytical and computer skills, and advanced communication skills. Flexibility to work early mornings, overnights, weekends, and overtime as needed is required.

Additional Information:

This pay range reflects the base hourly rate or full-time salary, with actual offers depending on experience, education, location, and other factors.

About CVS Health

Our purpose is to help people on their path to better health through innovative health services, plans, and community pharmacy. We aim to make quality care affordable, accessible, simple, and seamless to promote overall well-being.

Notice

CVS Health is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities and veterans. For assistance, contact [e-mail] or call 407-000-0000. Employment is contingent upon completing Form I-9 and providing proof of work eligibility. An Automated Employment Decision Tool may be used to assess skills. For NYC applicants, alternative processes are available upon request.