Shift Supervisor Management Trainee

CVS Health; Plano (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to prepare for higher supervisory roles. This entry-level position involves managing store crew, enhancing customer loyalty through exceptional service, and ensuring store operations run smoothly. Candidates should have a high school diploma, retail experience, and strong communication skills.

Qualifications

• Must possess a high school diploma or equivalent.
• Experience in retail is preferred.
• Flexible to work various shifts.

Responsibilities

• Supervise store crew by assigning and directing activities.
• Assist customers with questions and complaints.
• Maintain customer confidentiality and promote service culture.

Skills

Deductive reasoning

Analytical skills

Advanced communication

Flexibility

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are considered for promotion to open supervisory positions. These roles support store management in driving store performance and enhancing customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew by assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer/patient confidentiality

Additional requirements include a high school diploma or equivalent, experience in retail, deductive reasoning, analytical and computer skills, advanced communication skills, and flexibility to work various shifts including early mornings, overnights, weekends, and overtime as needed.

This pay range reflects the base hourly rate or full-time salary, with actual offers dependent on experience, education, location, and other factors.

About the company

At CVS Health, our purpose is helping people on their path to better health through health services, plans, and community pharmacists. We aim to make quality care affordable, accessible, simple, and seamless, supporting overall well-being.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We provide accommodations for applicants with disabilities. Contact [e-mail] or 407-000-0000 for assistance.

All new hires must complete Form I-9 and provide proof of eligibility to work in the U.S.

An Automated Employment Decision Tool (AEDT) will evaluate skills and responses. For NYC applicants, alternative processes or accommodations are available upon request.