Shift Supervisor — Lead Teams & Deliver Exceptional Service

Wawa, Inc.; Madison (IN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. is seeking a Team Supervisor (TS) on-site to lead shift execution and deliver memorable customer experiences. You will supervise on-site teams, ensure smooth operations, and drive standard of service across food and beverage orders.

The role emphasizes leadership, strategic decision-making during shifts, and maintaining safety and efficiency to support a high-volume store environment.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Team coordination

Flexibility

Education

High School Diploma or GED

Tools

POS systems

Inventory management

Job description

Wawa, Inc. is seeking a Team Supervisor (TS) on-site to lead shift execution and deliver memorable customer experiences. You will supervise on-site teams, ensure smooth operations, and drive standard of service across food and beverage orders.

The role emphasizes leadership, strategic decision-making during shifts, and maintaining safety and efficiency to support a high-volume store environment.