Shift Supervisor: Lead Team & Guest Experience

MOD Pizza, Inc.; San Jose (CA); Vor Ort; USD 30.000 - 41.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision insurance

Paid Sick Time

401(k)

FREE pizza, salad, and beverages

Pet insurance

Discounted gym membership

Free counseling sessions

Zusammenfassung

MOD Pizza, Inc. is seeking a Shift Supervisor in San Jose, CA. You will lead restaurant operations during scheduled shifts, train new hires, and uphold MOD’s standards while delivering an outstanding guest experience.

You’ll support management, mentor teammates, and ensure safety and quality across Front of House and Back of House. This role requires at least one year of customer service or restaurant experience, strong communication, and the ability to work at least 3 shifts and 18 hours per

Qualifikationen

• Minimum of one year of customer service or restaurant experience.
• Ability to mentor, train or lead informally.
• Ability to prioritize and make decisions.
• Must be at least 18 years old.
• Ability to follow and enforce processes and standards with coaching.
• Calm presence during high volume periods.
• Food safety and/or alcohol beverage certification within 30 days of start date or as required by law.
• Proficiency in written and oral communication.
• Availability to work at least 3 shifts and 18 hours per week including peak times.

Aufgaben

• Lead restaurant operations during scheduled shifts.
• Train newly hired/promoted squad and support new program rollouts.
• Maintain operating systems and equipment and ensure safety and quality.
• Use MOD tools and standards to ensure food safety in BOH and FOH.
• Address squad member and guest concerns and escalate as needed.
• Manage cash within the shift accurately.
• Take inventory and place orders as needed.
• Follow opening/midday/closing checklists and use tools to meet requirements.
• Stay updated on information from Slice and other sources for the squad.

Kenntnisse

Customer service

Leadership

Communication

Decision making

Jobbeschreibung

MOD Pizza, Inc. is seeking a Shift Supervisor in San Jose, CA. You will lead restaurant operations during scheduled shifts, train new hires, and uphold MOD’s standards while delivering an outstanding guest experience.

You’ll support management, mentor teammates, and ensure safety and quality across Front of House and Back of House. This role requires at least one year of customer service or restaurant experience, strong communication, and the ability to work at least 3 shifts and 18 hours per