Shift Supervisor: Lead Store Ops & Customer Experience

CVS Health; Greenwood (IN); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Other benefits

Job summary

CVS Health is seeking a Shift Supervisor to lead store operations under the CVS/pharmacy brand. You will support the Store Management team, supervise staff, and ensure excellent customer service while completing opening and closing procedures.

The role emphasizes strong communication, merchandising execution, and adherence to company policies, with a focus on delivering a positive shopping experience for customers across shifts.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Responsibilities

• Support CVS Store Management in driving store execution and performance.
• Supervise store crews and assign/direct activities.
• Communicate effectively with store management and crews.
• Assist customers with questions, problems and complaints, promoting CVS customer service culture.
• Maintain customer/patient confidentiality.
• Price merchandise and stock shelves; manage displays and inventories.
• Reset departments following planograms and promotions.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision skills

Flexible schedule

Education

High School Diploma or Equivalent

Job description

CVS Health is seeking a Shift Supervisor to lead store operations under the CVS/pharmacy brand. You will support the Store Management team, supervise staff, and ensure excellent customer service while completing opening and closing procedures.

The role emphasizes strong communication, merchandising execution, and adherence to company policies, with a focus on delivering a positive shopping experience for customers across shifts.