Shift Supervisor: Lead Store Ops & Customer Experience

CVS Health; Lebanon (Lebanon County); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Shift Supervisor to support the Store Management team in driving store execution and delivering excellent customer service. When managers are offsite, you lead the store staff, ensure opening and closing procedures are completed, and help maintain a safe, clean shopping environment.

You will supervise crew, communicate with management, assist customers with questions or concerns, and help maintain CVS's customer service culture through friendly greetings, helpful

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Supervise the store’s crew through assigning, directing and following up of all activities.
• Effectively communicate information both to and from store management and crews.
• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture. (Greet, offer help, and thank).
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
• Maintain customer/patient confidentiality.
• Price merchandise.
• Stock shelves.
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise.
• Execute the display and maintenance of off-shelf merchandise.
• Reset departments following POGs.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision skills

Flexibility in schedule

Education

High School Diploma or Equivalent

Tools

None

Job description

CVS Health is seeking a Shift Supervisor to support the Store Management team in driving store execution and delivering excellent customer service. When managers are offsite, you lead the store staff, ensure opening and closing procedures are completed, and help maintain a safe, clean shopping environment.

You will supervise crew, communicate with management, assist customers with questions or concerns, and help maintain CVS's customer service culture through friendly greetings, helpful