Shift Supervisor: Lead Store Ops & Customer Experience

Goodwill of Western and Northern Connecticut, Inc.; Bridgeport (AL); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Tuition reimbursement

Vacation time

Retirement plan

Employee discount

Referral program

Job summary

Goodwill of Western and Northern Connecticut, Inc. is seeking determined leaders to join us in our mission to help others and serve our local communities.

As a Shift Supervisor, you will be essential to store operations, opening and closing, delegating tasks, delivering excellent customer service, and upholding Goodwill’s mission. The ideal candidate has a high school diploma or equivalent, at least one year in retail sales, the ability to lead a team, and the stamina to stand for long periods

Qualifications

• High school graduate or the equivalent.
• At least 1 year in retail sales, cashiering, customer service, display, shipping/receiving, and inventory duties.
• Ability to lead and direct team members.
• Physical ability to stand for long periods and lift up to 40 pounds.

Responsibilities

• Responsible for store operations during assigned shift.
• Opening and closing retail store.
• Delegating work assignments to associates and ensuring tasks are completed.
• Providing excellent customer service when promoting merchandise, handling complaints, and issuing refunds.
• Completing daily documentation and financial reports.
• Sell merchandise, operate POS system, and thank customers for supporting our mission.
• Performing stock duties and inventory recording.
• Maintaining a clean and neat store.

Skills

Team leadership

Customer service

Cash handling

Retail operations

Inventory management

Education

High school diploma or equivalent

Tools

POS system

Job description

Goodwill of Western and Northern Connecticut, Inc. is seeking determined leaders to join us in our mission to help others and serve our local communities.

As a Shift Supervisor, you will be essential to store operations, opening and closing, delegating tasks, delivering excellent customer service, and upholding Goodwill’s mission. The ideal candidate has a high school diploma or equivalent, at least one year in retail sales, the ability to lead a team, and the stamina to stand for long periods