Shift Supervisor

Goodwill of Western and Northern Connecticut, Inc.; Bloomfield (AR); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health, dental, and vision (employee‑p

Disability insurance (short/long term)

Life insurance (employer paid)

Tuition reimbursement

Paid holidays

403(b) retirement plan with employer‑s

Employee discount

Anniversary rewards

Referral bonus

Job summary

Goodwill of Western and Northern Connecticut, Inc. is seeking a Shift Supervisor to help run daily store operations and support our mission of helping people gain meaningful employment and improve quality of life.

You will lead a team, ensure accurate cash handling, and deliver outstanding customer service. The role requires standing for extended periods, lifting up to 40 pounds, and working a rotating schedule including evenings and weekends.

Qualifications

• Minimum high school diploma or equivalent.
• 1 year retail experience including cashiering, customer service, and inventory tasks.
• Ability to lead and direct team members; strong math skills for cash handling.

Responsibilities

• Oversee store operations during assigned shift.
• Open and close the retail store.
• Delegate tasks and ensure completion by team members.
• Provide excellent customer service and handle complaints/refunds.

Skills

Leadership

Customer service

Cash handling

Team communication

Stamina

Education

High school diploma or equivalent

Tools

POS system

Job description

Goodwill of Western and Northern Connecticut is seeking determined leaders to join us in our mission to help others and serve our local communities.

Our Retail Stores support and even provide funding to different Goodwill programs that assist people with obtaining meaningful employment and bettering their overall quality of life.

As a Shift Supervisor, you would be an essential part of ensuring the success of our stores and Goodwill’s mission.

What Goodwill can offer you

• Opportunities for career advancement
• A benefits package that includes health, dental, and vision (employee paid), as well as ancillary benefits including long and short term disability, and life insurance (Goodwill paid)
• These benefits available 1st of the month, following 60 days of employment
• Two (2) weeks' vacation, four (4) personal days, and seven (7) days of sick time (For those working more than 20 hours a week)
• Up to $3,000 in qualified Tuition Reimbursement
• Nine (9) Paid holidays (based on standard weekly hours)
• 403(b) Retirement Savings Plan, including Employer Match
• 50% Employee Discount
• Anniversary Recognition Program - $50 Swag Store credit at 1 year and increasing financial awards every 5 years
• $200 Referral Program (for every candidate hired that you refer to Goodwill)

Responsibilities

• Responsible for store operations during assigned shift
• Opening and closing retail store
• Delegating work assignments to appropriate associates and ensuring team members complete assigned tasks
• Providing excellent customer service when promoting merchandise, handling complaints, and issuing refunds
• Completing daily documentation and financial reports
• Sell merchandise to customers, operate P.O.S. cash register system, and thank them for supporting our mission
• Performing stock duties such as merchandise rotation, hanger change, and display work
• Recording inventory of product received (on display or returning to the warehouse)
• Maintaining a clean and neat store

Position Requirements

• High school graduate or the equivalent
• One year experience in retail sales performing cashiering, customer service, display, shipping/receiving, and inventory duties
• Ability to lead and direct Team Members
• Basic math skills for cash handling and ability to operate register
• Being prepared for considerable standing, reaching, lifting, carrying, bending, pushing, and pulling. Must be able to lift over 40 pounds.
• Exposure to inclement weather
• Exposure to various merchandise with potential for contaminated or damaged items
• Availability to work day, evening, and weekend shifts