Shift Supervisor - Lead Ops & Guest Experience

Red Robin; Holyoke (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Flexible work schedules

50% food discount for self

25% discount for family

Referral bonuses

Job summary

Red Robin is seeking a Shift Supervisor to help manage day-to-day restaurant operations during mid and closing shifts under the guidance of exempt management. You will train on-the-job for leadership growth and act as an ambassador of our brand standards to ensure guest loyalty and profitability.

The role emphasizes guest interaction, problem resolution, and maintaining safety, cleanliness, and quality. A high school diploma or equivalent is required, with 1 year of restaurant experience

Qualifications

• High school diploma or equivalent required or preferred.
• 1 year of full-service restaurant experience preferred.
• Strong leadership and guest-service focus with high standards.

Responsibilities

• Manage day-to-day restaurant operations during scheduled mid and closing shifts under supervision of exempt management.
• Act as ambassador of Red Robin brand standards to ensure guest loyalty and profitability.
• Lead and resolve guest interactions; supervise peers and maintain product quality and restaurant cleanliness.

Skills

Leadership

Customer service

Communication

Problem solving

Mathematical skills

Education

High school diploma or equivalent

Tools

POS systems

Job description

Red Robin is seeking a Shift Supervisor to help manage day-to-day restaurant operations during mid and closing shifts under the guidance of exempt management. You will train on-the-job for leadership growth and act as an ambassador of our brand standards to ensure guest loyalty and profitability.

The role emphasizes guest interaction, problem resolution, and maintaining safety, cleanliness, and quality. A high school diploma or equivalent is required, with 1 year of restaurant experience