Shift Supervisor - Lead Fast-Paced Guest Experience

Applegreen-USA-Welcome-Centers-Central-Services; Little Ferry (NJ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Meal Discount

Pet Insurance

Paid Time Off

Flexible Schedules

Job summary

Applegreen USA Welcome Centers Central Services is hiring a Shift Supervisor to lead daily operations at our New Jersey locations. You will manage team performance, ensure fast, friendly service, maintain brand standards, and oversee cash handling procedures.

Responsibilities include opening/closing tasks, operating the POS system, food safety adherence, cross-selling, training new staff, and communicating with plaza leadership. Flexible schedules and hands-on leadership are essential.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Skills

Cash handling

Customer service

Shift supervisor

Job description

Applegreen USA Welcome Centers Central Services is hiring a Shift Supervisor to lead daily operations at our New Jersey locations. You will manage team performance, ensure fast, friendly service, maintain brand standards, and oversee cash handling procedures.

Responsibilities include opening/closing tasks, operating the POS system, food safety adherence, cross-selling, training new staff, and communicating with plaza leadership. Flexible schedules and hands-on leadership are essential.