Shift Supervisor - Lead & Elevate Dining Team

MOD SUPER FAST PIZZA, LLC.; Saint Helens (OR); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid sick time

401(k)

Free pizza

Free beverages

Discounted gym

Counseling sessions

Job summary

MOD is a fast-casual pizza brand known for a welcoming culture. As a Shift Supervisor, you will lead restaurant operations during scheduled shifts, train new hires, and uphold MOD’s standards.

You’ll be the most senior squad member on shift, ensuring tasks are completed, guest experiences are exceptional, and operations run smoothly. You’ll adapt to the needs of the restaurant, mentor teammates, manage deployment, and model MOD’s purpose in every interaction.

Qualifications

• Must have a minimum of one (1) year of customer service or restaurant experience.
• Must have demonstrated success as a mentor, trainer or informal leader.
• Have a proven ability to prioritize and make decisions.
• Must be at least 18 years old.
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner.
• Have the ability to be a calming presence in periods of high volume.
• You must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law.
• You should be proficient in written and oral communication.
• Have the ability to support restaurant hours working a minimum of 3 shifts and 18 hours per week.

Responsibilities

• The Shift Supervisor is responsible for ensuring the right squad member is in the right place and doing the right work to always support guests.
• As assigned, train newly hired/promoted squad and support the team through new program rollouts and initiatives.
• As a part of the restaurant leadership team, you will ensure operating systems and equipment are maintained to meet restaurant goals.
• This includes restaurant equipment and technology like online ordering, catering, fundraising and customer review systems.
• The Shift Supervisor is responsible for using and referencing MOD tools and standards to ensure the food is safe in both Back of House and Front of House.
• Listen, acknowledge, and do your best to resolve any squad member and/or guest concerns; escalate issues as appropriate.
• Manage cash within the shift in an accurate and responsible manner including making change, accessing cash in the safe, processing refunds, etc.
• Take inventory and place orders as needed and supported by the GM.
• Adhere to all Opening/Midday/Closing shift checklists and use all tools available to execute requirements.
• Regularly review email to stay updated on and communicate any information from the Slice for squad members.

Skills

Customer service

Mentorship/Leadership

Decision making

Communication

Calm under pressure

Time management

Food safety certification

Alcohol beverage certification

18+ years old

Shift flexible

Job description

MOD is a fast-casual pizza brand known for a welcoming culture. As a Shift Supervisor, you will lead restaurant operations during scheduled shifts, train new hires, and uphold MOD’s standards.

You’ll be the most senior squad member on shift, ensuring tasks are completed, guest experiences are exceptional, and operations run smoothly. You’ll adapt to the needs of the restaurant, mentor teammates, manage deployment, and model MOD’s purpose in every interaction.