Shift Supervisor: Lead Daily Ops & Customer Experience

Wendy’s - Yellow Cab Holdings; Elizabethtown (Lancaster County); On-site; USD 21,000 - 25,000; Full time

Job summary

Wendy’s - Yellow Cab Holdings is hiring a Shift Supervisor to lead daily restaurant operations, open/close shifts, and support a fast-paced team delivering great meals and guest experiences at YCH Wendy’s. You will ensure high standards and a positive environment.

The ideal candidate has 1+ year in restaurant or customer service, supervisory exposure, and is willing to obtain ServSafe during training. Multitasking and strong teamwork are essential.

Qualifications

• High school diploma or GED required.
• Minimum 1 year in restaurant, retail, or customer service; supervisory experience preferred (6+ months).
• Proven leadership and ability to coach a team.
• Strong multitasking and problem solving in a fast-paced setting.
• Commitment to food safety and quality standards.

Responsibilities

• Train and support team members to uphold food safety practices and service standards.
• Oversee daily operations, set up registers, and prepare for busy shifts.
• Lead by example, coordinate tasks, and maintain a positive work environment.
• Address customer feedback and operational challenges with professionalism.

Skills

Leadership

Customer service

Multitasking

Communication

Team coaching

Education

High school diploma or GED

ServSafe certification

Job description

Wendy’s - Yellow Cab Holdings is hiring a Shift Supervisor to lead daily restaurant operations, open/close shifts, and support a fast-paced team delivering great meals and guest experiences at YCH Wendy’s. You will ensure high standards and a positive environment.

The ideal candidate has 1+ year in restaurant or customer service, supervisory exposure, and is willing to obtain ServSafe during training. Multitasking and strong teamwork are essential.