Shift Supervisor: Lead Restaurant Ops & Guest Experience

Wendy’s - Yellow Cab Holdings; Muhlenberg Park (PA); On-site; USD 28,000 - 36,000; Full time

Job summary

Wendy’s - Yellow Cab Holdings is hiring a Shift Supervisor to lead daily restaurant operations and support the team in delivering high-quality food and great customer experiences. You will train crew members, oversee shifts, and ensure safety, cleanliness, and efficiency.

The role requires 1 year in a service environment (6+ months in supervision preferred) and the readiness to obtain ServSafe certification during training. Reliable transport is needed for assigning shifts across locations.

Qualifications

• High school diploma or GED.
• 1 year in a restaurant, retail, or customer service role (6+ months supervisory experience preferred).
• Willingness to complete ServSafe certification during training.
• Reliable transportation to and from work.

Responsibilities

• Train and support your team by coaching crew members and reinforcing food safety practices.
• Oversee daily operations, set up registers, prepare for shifts, and ensure the restaurant is ready to open or close.
• Deliver excellence by meeting quality, safety, and service standards in collaboration with restaurant management.
• Lead by example by supervising, coordinating, and delegating tasks to create a productive, supportive environment.
• Address customer feedback and operational challenges with professionalism.

Skills

Leadership

Multitasking

Team motivation

Customer service

Education

High school diploma or GED

Job description

Wendy’s - Yellow Cab Holdings is hiring a Shift Supervisor to lead daily restaurant operations and support the team in delivering high-quality food and great customer experiences. You will train crew members, oversee shifts, and ensure safety, cleanliness, and efficiency.

The role requires 1 year in a service environment (6+ months in supervision preferred) and the readiness to obtain ServSafe certification during training. Reliable transport is needed for assigning shifts across locations.