Shift Supervisor — Lead Customer Service (Flexible Hours)

PLS; Glendale (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS is seeking a Shift Supervisor at our Glendale, AZ location to lead the store team, deliver outstanding customer service, and meet operating goals. You will perform CSR duties, assist the Store Manager, and direct team members in their daily tasks.

The ideal candidate has at least one year of management experience in retail or service industries, excellent communication, and a flexible schedule including early mornings, evenings, weekends, and holidays.

Qualifications

• Minimum 1 year of management experience in hospitality, financial services, retail or restaurant.
• Ability to engage with customers and build positive relationships.
• Strong leadership to inspire excellence and meet corporate initiatives.
• Excellent verbal and written communication and presentation skills.
• Ability to work flexible hours including early mornings, evenings, weekends and holidays.
• English fluency required; English/Spanish bilingual is a plus.

Responsibilities

• Maintain exemplary customer service and build relationships with customers.
• Establish a strong customer service culture within the store.
• Support the Assistant Store Manager in achieving store goals and objectives.
• Motivate and develop store team members to exceed customer expectations.
• Ensure compliance with federal, state, and local regulations.
• Supervise CSR activities in the absence of Store Manager, including cash handling.
• Coach CSRs on transactions and service quality.
• Review checks within limits and support store marketing efforts.

Skills

Management experience

Customer service

English fluency

Job description

PLS is seeking a Shift Supervisor at our Glendale, AZ location to lead the store team, deliver outstanding customer service, and meet operating goals. You will perform CSR duties, assist the Store Manager, and direct team members in their daily tasks.

The ideal candidate has at least one year of management experience in retail or service industries, excellent communication, and a flexible schedule including early mornings, evenings, weekends, and holidays.