Shift Supervisor — Lead Customer Service & Operations

Applegreen Travel Plazas; Chester (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers Central Services is hiring a Shift Supervisor to lead shifts, ensure exceptional customer service, and maintain brand standards at our travel plazas. You will train new team members and monitor cash handling procedures.

The role requires standing for long periods, flexibility for days/nights/weekends/holidays, and strong communication with travelers and staff. We offer comprehensive benefits and a fast-paced environment.

Qualifications

• Cash handling and customer service experience required.

Responsibilities

• Lead the activities of team members on shift.
• Provide friendly customer service and resolve customer issues.
• Complete opening, daily and closing procedures.
• Operate POS system and process payments.
• Ensure proper food handling and food safety.
• Support training of new team members.
• Follow brand standards, policies and procedures.

Skills

Cash handling

Customer service

Leadership

Job description

Applegreen USA Welcome Centers Central Services is hiring a Shift Supervisor to lead shifts, ensure exceptional customer service, and maintain brand standards at our travel plazas. You will train new team members and monitor cash handling procedures.

The role requires standing for long periods, flexibility for days/nights/weekends/holidays, and strong communication with travelers and staff. We offer comprehensive benefits and a fast-paced environment.