Shift Supervisor: Lead Customer Service & Growth

PLS; Waco (TX); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Advancement opportunities

Ongoing training

Job summary

PLS is hiring a Shift Supervisor at our Waco, TX location to lead a team and deliver outstanding customer service. This role supports the Store Manager and Assistant Store Manager in daily operations, ensuring policies are followed and targets are met in a fast-paced retail environment.

You should be comfortable engaging customers, have a year of management experience, and possess strong verbal and written communication skills.

Qualifications

• Minimum of one year of management experience in hospitality, financial services, retail or similar.
• Excellent verbal and written communication and presentation skills.
• Ability to engage with customers and develop positive relationships.
• Hungering to exceed corporate initiatives and inspire excellence in a team.

Responsibilities

• Maintain exemplary customer service and build relationships with customers.
• Establish a strong customer service culture in the store.
• Support the Assistant Store Manager in implementing strategies to meet goals.
• Motivate store team members to exceed customer expectations.
• Ensure compliance with federal, state, and local regulations.
• Supervise transactions, cash handling and schedule management in the Store Manager's absence.
• Coach CSRs on proper transactions and compliance.
• Participate in store marketing efforts within the community.
• Resolve customer complaints and support audits.

Skills

Management experience

Customer service

English fluency

Team leadership

Tools

Job description

PLS is hiring a Shift Supervisor at our Waco, TX location to lead a team and deliver outstanding customer service. This role supports the Store Manager and Assistant Store Manager in daily operations, ensuring policies are followed and targets are met in a fast-paced retail environment.

You should be comfortable engaging customers, have a year of management experience, and possess strong verbal and written communication skills.