Shift Lead: Customer Experience & Store Ops

PLS Logistics Service; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Bonus eligible

Advancement opportunities

Ongoing training

Job summary

PLS Logistics Service in Houston, TX is seeking a Shift Supervisor to lead store operations, deliver outstanding customer service, and help achieve financial objectives. This role builds on the responsibilities of a Customer Service Representative and supports the Assistant Store Manager in daily activities.

You will coach CSRs, manage schedules, assist with transactions and cash handling, ensure compliance with regulations, and help maintain a neat, safe store environment.

Qualifications

• Minimum of one year of management experience in industries such as hospitality, financial services, retail or restaurant.
• Ability to engage with customers and develop positive relationships.
• Strong communication and presentation skills, professional appearance.

Responsibilities

• Provide leadership to deliver outstanding customer service and achieve store goals.
• Coach CSRs to meet superior service standards and drive compliance.
• Assist the Assistant Store Manager with scheduling, cash handling, and store audits.
• Support marketing efforts and resolve customer complaints.

Skills

Management experience

Customer service

Communication skills

Bilingual English/Spanish

Job description

PLS Logistics Service in Houston, TX is seeking a Shift Supervisor to lead store operations, deliver outstanding customer service, and help achieve financial objectives. This role builds on the responsibilities of a Customer Service Representative and supports the Assistant Store Manager in daily activities.

You will coach CSRs, manage schedules, assist with transactions and cash handling, ensure compliance with regulations, and help maintain a neat, safe store environment.