Shift Supervisor: Lead Customer Service Team

PLS; Cypress (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS in Cypress, TX is seeking a Shift Supervisor to lead a busy retail financial service center. The role includes supervising staff, ensuring top customer service, and supporting the Store Manager in daily operations.

You will coach team members, manage schedules, and help meet store goals while maintaining compliance with regulations. The ideal candidate has at least one year of management experience in relevant industries, strong communication skills, and a professional, honest demeanor.

Qualifications

• Minimum of one year of management experience in hospitality, financial services, retail or restaurant.
• Excellent verbal and written communication and presentation skills.
• Professional appearance and demeanor; honesty and integrity.
• Ability to work flexible hours including mornings, evenings, weekends and holidays.
• English fluency is required; English/Spanish bilingual is a plus.

Responsibilities

• Provide leadership to deliver outstanding customer service and meet store objectives.
• Assist Store Manager and supervise team in their absence.
• Maintain exemplary customer service and build relationships with customers.
• Support marketing efforts and store initiatives to meet goals.
• Ensure compliance with federal, state, and local regulations.
• Coaching CSRs on transactions and maintain cash handling procedures.
• Review operations communications and changes to policies.

Skills

Leadership

Customer service

Communication skills

Bilingual English/Spanish

Job description

PLS in Cypress, TX is seeking a Shift Supervisor to lead a busy retail financial service center. The role includes supervising staff, ensuring top customer service, and supporting the Store Manager in daily operations.

You will coach team members, manage schedules, and help meet store goals while maintaining compliance with regulations. The ideal candidate has at least one year of management experience in relevant industries, strong communication skills, and a professional, honest demeanor.