Shift Supervisor — Lead a High‑Energy Sandwich Team

Potbelly; Middleburg Heights (OH); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Paid Parental Leave

FSA/HSA with Employer Contribution

Commuter Benefits

401(k) Match

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Schedule

Career Growth

Job summary

Potbelly Sandwich Shop in Middleburg Heights, OH is seeking a Shift Leader to oversee shifts, develop associates, and drive product quality and customer service. You will manage sales, control costs, and ensure food safety and efficiency in a bustling kitchen environment.

The role offers competitive pay ($15.75–$16.25/hour plus tips), comprehensive benefits, and career growth opportunities. Applicants must meet food safety requirements and be 18+ years old, with at least 1 year of supervisory

Qualifications

• Minimum 1 year supervisory experience in a restaurant or retail environment preferred.
• You must pass and obtain a Food Safety Certification.
• You must be at least 18 years old.
• Strong written and verbal communication skills.
• Ability to thrive in a fast-paced environment and manage allergens.

Responsibilities

• Lead team members on shifts, assigning tasks and providing feedback.
• Ensure security and back-of-house standards are met.
• Count drawers and follow cash handling procedures.
• Prepare finished products efficiently and safely.
• Restock and maintain cleanliness of the workspace.
• Handle customer complaints and resolve issues.

Skills

Supervisory experience

Food safety certification

Customer service

Communication skills

Problem solving

Tools

Cash handling tools

Job description

Potbelly Sandwich Shop in Middleburg Heights, OH is seeking a Shift Leader to oversee shifts, develop associates, and drive product quality and customer service. You will manage sales, control costs, and ensure food safety and efficiency in a bustling kitchen environment.

The role offers competitive pay ($15.75–$16.25/hour plus tips), comprehensive benefits, and career growth opportunities. Applicants must meet food safety requirements and be 18+ years old, with at least 1 year of supervisory