Shift Leader — High-Volume Sandwich Shop Team Lead

Potbelly Sandwich Works; Redmond (WA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Group Life Insurance

Job summary

Potbelly Sandwich Shops is hiring a Shift Leader to oversee daily operations in a field shop location in the United States. You will lead a shift by managing associates, ensuring quality, and delivering excellent customer service while controlling costs and executing the marketing plan within the shop.

Requires at least 1 year of supervisory experience, a high school diploma, and Food Safety Certification. Franchisees set terms of employment; you will be employed by the franchisee location.

Qualifications

• Minimum of 1 year supervisory experience in a restaurant or retail environment.
• Exceptional customer service skills.
• Ability to lead shifts and train associates.

Responsibilities

• Lead associates on shifts, assign tasks, provide feedback and training.
• Manage opening/closing duties and ensure security procedures.
• Promote sales and uphold product quality and customer service standards.
• Control costs and manage line efficiency during shifts.

Skills

Supervisory experience

Leadership

Customer service

English proficiency

Education

High School diploma

Job description

Potbelly Sandwich Shops is hiring a Shift Leader to oversee daily operations in a field shop location in the United States. You will lead a shift by managing associates, ensuring quality, and delivering excellent customer service while controlling costs and executing the marketing plan within the shop.

Requires at least 1 year of supervisory experience, a high school diploma, and Food Safety Certification. Franchisees set terms of employment; you will be employed by the franchisee location.