Shift Supervisor: Guest Experience & Team Coach

Dunkin' | Connecticut; Manchester (CT); On-site; USD 19,000 - 25,000; Full time

Job summary

Dunkin' Connecticut is seeking a Shift Leader to coach team members and uphold brand standards during shifts. You will set goals, assign tasks, and motivate staff while delivering excellent guest service.

The role requires basic computer skills, English fluency, and prior leadership experience in retail, restaurant, or hospitality. You will support the manager and help ensure smooth shift operations and safety compliance.

Qualifications

• Basic computer skills and English fluency required.
• Previous leadership experience in retail/restaurant preferred.
• Strong guest-focused service mindset.

Responsibilities

• Coach restaurant team members to execute brand standards.
• Support Restaurant Manager in meeting goals.
• Communicate shift priorities and results to team.
• Handle customer complaints and emergencies, resolving issues promptly.
• Manage cash over/short and adhere to cash policies.
• Ensure food safety and oversee inventory during shift.
• Provide great guest service and motivate the team.

Skills

Leadership

Teamwork

Customer Service

Education

Basic computer skills

English fluency

Job description

Dunkin' Connecticut is seeking a Shift Leader to coach team members and uphold brand standards during shifts. You will set goals, assign tasks, and motivate staff while delivering excellent guest service.

The role requires basic computer skills, English fluency, and prior leadership experience in retail, restaurant, or hospitality. You will support the manager and help ensure smooth shift operations and safety compliance.