Shift Leader: Inspire Team & Deliver Guest Experience

Dunkin'; Midway (Washington County); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin' in the United States is seeking a Shift Leader to coach Crew Members and ensure operational Brand standards while delivering a friendly guest experience. You will set goals, assign tasks, and motivate the team with timely feedback.

You will support a respectful team environment, help train crew, and drive sales and brand initiatives. The role requires English fluency, supervisory experience, and basic computer skills, with a HS diploma preferred.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Strong math and writing skills.
• Basic computer skills.
• At least 18 years of age (where applicable).
• High School diploma or equivalent, preferred.

Responsibilities

• Create and maintain a guest-first culture in the restaurant.
• Resolve guest issues and ensure brand standards, recipes, and systems are followed.

Skills

Fluent English

Supervisory experience

Math skills

Writing skills

Basic computer skills

Age 18+

HS diploma preferred

Education

High School diploma or equivalent

Job description

Dunkin' in the United States is seeking a Shift Leader to coach Crew Members and ensure operational Brand standards while delivering a friendly guest experience. You will set goals, assign tasks, and motivate the team with timely feedback.

You will support a respectful team environment, help train crew, and drive sales and brand initiatives. The role requires English fluency, supervisory experience, and basic computer skills, with a HS diploma preferred.