Shift Lead: Guest Experience & Team Coach

Dunkin' | Askar Management; New Britain (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin' in New Britain, CT is seeking an energetic Shift Leader to support restaurant operations and lead the team on shift. You will work closely with the Restaurant Manager to ensure smooth service and uphold brand standards.

The ideal candidate is a proactive leader with strong customer service skills, ability to coach teammates, and a willingness to learn in a fast-paced environment. This role offers hands-on experience in daily restaurant management.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Lead and motivate Team Members during each shift.
• Delegate tasks and communicate shift goals and priorities.
• Coach employees with timely, constructive feedback.
• Support onboarding and training of new Team Members.
• Foster a positive, respectful, and team-oriented work environment.
• Perform all Team Member responsibilities as needed.
• Support the Restaurant Manager in achieving operational and sales goals.
• Ensure all food, beverage, and service standards are consistently met.
• Monitor food quality, cleanliness, and overall restaurant appearance.
• Maintain inventory levels and communicate supply needs.
• Complete shift change communication to ensure smooth transitions.
• Deliver exceptional guest service and resolve guest concerns promptly.
• Lead by example with friendly, fast, and accurate service.
• Encourage Team Members to create a welcoming and positive guest experience.
• Ensure compliance with food safety, sanitation, and health standards.
• Follow company policies related to safety, security, and loss prevention.
• Manage cash handling procedures and monitor cash over/short during each shift.
• Assist with employee scheduling as assigned.

Skills

Team leadership

Customer service

Communication

Education

Fluent in spoken and written English

Leadership experience in retail/restaurant/hospitality

Job description

Dunkin' in New Britain, CT is seeking an energetic Shift Leader to support restaurant operations and lead the team on shift. You will work closely with the Restaurant Manager to ensure smooth service and uphold brand standards.

The ideal candidate is a proactive leader with strong customer service skills, ability to coach teammates, and a willingness to learn in a fast-paced environment. This role offers hands-on experience in daily restaurant management.