Shift Supervisor - Guest Experience & Service

Anchor Point Management Group; Ripon (CA); On-site; USD 28,929 - 31,684; Full time

Job summary

Anchor Point Management Group in Ripon, CA is seeking a Shift Leader to provide management coverage during operating hours and supervise frontline staff. This hourly role focuses on delivering excellent customer service, maintaining cleanliness, and ensuring safety and quality across shifts.

You will train teammates, respond to guest needs, and model professional behavior. The position may involve opening or closing the restaurant when needed, with an emphasis on service speed and consistency.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED is preferred.
• Minimum of 6 months in a shift management or supervisory role, preferably in a service-related business.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills.
• Good personal hygiene.
• Reliable transportation and punctual arrival to work.
• A positive, friendly, and courteous attitude.

Responsibilities

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain the cleanliness and sanitation of the restaurant including back of house (the line), lobby, and restrooms.
• Assist with food preparation and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offer ongoing coaching and feedback to team members.
• Assist with safety concerns in the workplace.
• Report any serious issues to the manager and HR as needed.
• Conduct food safety and prep audits daily.
• Conduct daily inventory, monitor performance, and share responsibility for cash procedures.

Education

High school diploma or GED

Job description

Anchor Point Management Group in Ripon, CA is seeking a Shift Leader to provide management coverage during operating hours and supervise frontline staff. This hourly role focuses on delivering excellent customer service, maintaining cleanliness, and ensuring safety and quality across shifts.

You will train teammates, respond to guest needs, and model professional behavior. The position may involve opening or closing the restaurant when needed, with an emphasis on service speed and consistency.