Shift Leader: Customer Experience & Operations

Anchor Point Management Group; Riverbank (CA); On-site; USD 29,000 - 30,000; Part time

Job summary

Anchor Point Management Group in Riverbank, CA is seeking a Shift Leader to provide management coverage during operating hours and supervise daily restaurant operations. You will ensure food is served safely, maintain cleanliness, and coach team members on service standards while opening/closing as needed.

The role emphasizes hands-on leadership, training of staff, and handling guest service needs with a focus on quality and speed of service in a fast-paced environment.

Qualifications

• Must be at least 18 years old or older.
• High school diploma or GED is preferred.
• Possess a minimum of 6 months in a shift management or supervisory role, preferably in a service related business.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills.
• Has reliable transportation and able to arrive to work on time.
• A positive, friendly, and courteous attitude.

Responsibilities

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain the cleanliness and sanitation of the restaurant including back of house, lobby, and restrooms.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offers ongoing coaching and feedback to team members.
• Assist with any safety concerns in the workplace.
• Reports any serious issues to their manager and HR as needed.
• Conducts food safety and prep audits daily.
• Conducts daily inventory monitors performance and shares responsibility for cash procedures.

Skills

Customer service

Team leadership

Communication

Time management

Reliability

Education

High school diploma or GED

Job description

Anchor Point Management Group in Riverbank, CA is seeking a Shift Leader to provide management coverage during operating hours and supervise daily restaurant operations. You will ensure food is served safely, maintain cleanliness, and coach team members on service standards while opening/closing as needed.

The role emphasizes hands-on leadership, training of staff, and handling guest service needs with a focus on quality and speed of service in a fast-paced environment.