Shift Lead — Customer Service & Team Coach

Anchor Point Management Group; Madera (CA); On-site; USD 28,929 - 31,684; Full time

Job summary

Anchor Point Management Group in Madera, CA is seeking a shift leader to oversee operating hours, supervise staff, and model high standards of hospitality, cleanliness, accuracy, and speed of service. The hourly role involves hands-on work, training teammates, and opening/closing duties when needed.

You will ensure food is served safely, deliver consistent guest satisfaction, coach team members, and enforce food safety policies. A reliable transportation and a flexible schedule are required.

Qualifications

• Must be at least 18 years old.
• Preference for internal promotion after required learning zone training and certifications.
• High school diploma or GED is preferred.
• Minimum of 6 months in a shift management or supervisory role, preferably in a service related business.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills.
• Ability to learn quickly with a can-do attitude.
• Come to work with good hygiene.
• Has reliable transportation and able to arrive to work on time.
• A positive, friendly, and courteous attitude.

Responsibilities

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain the cleanliness and sanitation of the restaurant including back of house (the line), lobby, and restrooms.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offer ongoing coaching and feedback to team members.
• Assist with any safety concerns in the workplace.
• Report any serious issues to their manager and HR as needed.
• Conduct food safety and prep audits daily.
• Conduct daily inventory monitors performance and shares responsibility for cash procedures.

Skills

Strong communication

Basic math and reading

Flexible hours

Reliable transportation

Positive attitude

Ability to learn quickly

Good hygiene

Education

High school diploma or GED preferred

Job description

Anchor Point Management Group in Madera, CA is seeking a shift leader to oversee operating hours, supervise staff, and model high standards of hospitality, cleanliness, accuracy, and speed of service. The hourly role involves hands-on work, training teammates, and opening/closing duties when needed.

You will ensure food is served safely, deliver consistent guest satisfaction, coach team members, and enforce food safety policies. A reliable transportation and a flexible schedule are required.