Shift Supervisor & Guest Experience Leader

Joe & the Juice / United States; West Hollywood (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Employee Discount

$22.57 hourly plus tips

Health Insurance

Time Off

Free coffee – duh’

Job summary

Joe & The Juice is a fast-paced, people-centric food and beverage concept. The Shift Supervisor helps keep the heartbeat of the store alive, leading the shift with energy, delegation, and a focus on guest experiences while supporting the management team.

We value a 1–2 year supervisory background, strong organizational and communication skills, and a proactive, team-first mindset. This role offers health benefits, employee discounts, time off, and opportunities to grow across locations.

Qualifications

• 1–2 years of experience in a similar supervisory or team lead role.
• Strong organizational and communication skills.
• Ability to stay cool and lead under pressure.
• Passion for people, service, and personal growth.
• A proactive, hands-on approach with a team-first mindset.

Responsibilities

• Daily Operations: Ensure the Daily Concept Workflow (DCWF) is followed with precision by observing store traffic, assigning tasks, and delivering feedback that keeps the team focused and energized.
• Cleanliness & Standards: Supervise and delegate daily checklists using our task-monitoring system. Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly.
• Team Training: Support new juicers through our global training mantra: Knowledge – Training – Practice – Validation. Help build a confident and capable crew.
• Guest Experience: Lead by example to create warm, memorable guest interactions. Handle in-store feedback with a professional and guest-first approach.
• Sales Focus: Keep an eye on commercial targets throughout the shift. Manage deliveries, report accurately, and guide the team in supporting store sales performance.

Skills

Supervisory experience

Communication skills

Team leadership

Calm under pressure

People development

Job description

Joe & The Juice is a fast-paced, people-centric food and beverage concept. The Shift Supervisor helps keep the heartbeat of the store alive, leading the shift with energy, delegation, and a focus on guest experiences while supporting the management team.

We value a 1–2 year supervisory background, strong organizational and communication skills, and a proactive, team-first mindset. This role offers health benefits, employee discounts, time off, and opportunities to grow across locations.