Shift Supervisor: Lead the Vibe & Guest Experience

Greenhouse Software, Inc.; New York, Northern (NY, KY); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Employee Discount

Free coffee

Job summary

JOE & THE JUICE is a people-centric food and beverage company with a vibrant culture. The Shift Supervisor leads the shift to keep energy high, delegates tasks, and supports the store management team while helping juicers grow and shine.

From day one, you’ll drive smooth daily operations, ensure Pink Standards, and maintain guest-first interactions. This role is ideal for someone who thrives in fast-paced service and team leadership.

Qualifications

• 1–2 years of experience in a similar supervisory or team lead role.
• Strong organizational and communication skills.
• Ability to stay cool and lead under pressure.
• Passion for people, service, and personal growth.
• A proactive, hands-on approach with a team-first mindset.

Responsibilities

• Daily Operations: Ensure the Daily Concept Workflow (DCWF) is followed with precision by observing store traffic, assigning tasks, and delivering feedback that keeps the team focused and energized.
• Cleanliness & Standards: Supervise and delegate daily checklists using our task-monitoring system. Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly.
• Team Training: Support new juicers through our global training mantra: Knowledge - Training - Practice - Validation.
• Guest Experience: Lead by example to create warm, memorable guest interactions. Handle in-store feedback with a professional and guest-first approach.
• Sales Focus: Keep an eye on commercial targets throughout the shift. Manage deliveries, report accurately, and guide the team in supporting store sales performance.

Skills

Leadership

Team training

Communication

Guest service

Education

No degree specified

Tools

DCWF

Task monitoring

Job description

JOE & THE JUICE is a people-centric food and beverage company with a vibrant culture. The Shift Supervisor leads the shift to keep energy high, delegates tasks, and supports the store management team while helping juicers grow and shine.

From day one, you’ll drive smooth daily operations, ensure Pink Standards, and maintain guest-first interactions. This role is ideal for someone who thrives in fast-paced service and team leadership.