Shift Supervisor - Lead the Vibe & Guest Experience

JOE & THE JUICE; Brooklyn Heights (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Paid Sick Leave

New Parent Leave

Employee Discount

Free coffee

Job summary

Joe & The Juice is a fast-paced, people-centered brand where shifts matter as much as the juice. As a Shift Supervisor, you’ll lead the team, ensure smooth daily operations, and maintain the high-energy guest experience that defines the brand.

Reporting to the Store Manager, you’ll delegate tasks, train new juicers, and help drive sales while keeping standards sharp and the vibe positive. This role blends leadership with hands-on involvement in a dynamic cafe setting.

Qualifications

• 1–2 years of supervisory or team lead experience.
• Strong organizational and communication skills.
• Ability to stay cool under pressure.
• Passion for people, service, and personal growth.
• A proactive, hands-on approach with a team-first mindset.

Responsibilities

• Daily Operations: Ensure the Daily Concept Workflow (DCWF) is followed with precision by observing store traffic, assigning tasks, and delivering feedback that keeps the team focused and energized.
• Cleanliness & Standards: Supervise and delegate daily checklists using our task-monitoring system. Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly.
• Team Training: Support new juicers through our global training mantra: Knowledge - Training - Practice - Validation. Help build a confident and capable crew.
• Guest Experience: Lead by example to create warm, memorable guest interactions. Handle in-store feedback with a professional and guest-first approach.
• Sales Focus: Keep an eye on commercial targets throughout the shift. Manage deliveries, report accurately, and guide the team in supporting store sales performance.

Skills

Supervisory exp

Organizational skills

Communication

Under pressure

People focus

Job description

Joe & The Juice is a fast-paced, people-centered brand where shifts matter as much as the juice. As a Shift Supervisor, you’ll lead the team, ensure smooth daily operations, and maintain the high-energy guest experience that defines the brand.

Reporting to the Store Manager, you’ll delegate tasks, train new juicers, and help drive sales while keeping standards sharp and the vibe positive. This role blends leadership with hands-on involvement in a dynamic cafe setting.