Shift Leader: Guest Experience & Operations

Joe & the Juice / United Kingdom; New York (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Paid Sick Leave

New Parent Leave

Free coffee – duh’

Employee Discount

Job summary

JOE & THE JUICE is seeking a Shift Supervisor to lead daily operations, support juicers, and enhance guest experiences in a fast-paced store environment.

With 1–2 years in a supervisory role, you’ll drive standards, train the team, and help meet sales targets while maintaining a positive, people-centric culture. This full-time on-site position offers great energy and growth within our global community.

Qualifications

• 1–2 years of experience in a similar supervisory or team lead role.
• Strong organizational and communication skills.
• Ability to stay cool and lead under pressure.
• Passion for people, service, and personal growth.
• A proactive, hands-on approach with a team-first mindset.

Responsibilities

• Daily Operations: Ensure the Daily Concept Workflow is followed with precision by observing store traffic, assigning tasks, and delivering feedback that keeps the team focused and energized.
• Cleanliness & Standards: Supervise and delegate daily checklists using our task-monitoring system. Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly.
• Team Training: Support new juicers through our global training mantra: Knowledge – Training – Practice – Validation. Help build a confident and capable crew.
• Guest Experience: Lead by example to create warm, memorable guest interactions. Handle in-store feedback with a professional and guest-first approach.
• Sales Focus: Keep an eye on commercial targets throughout the shift. Manage deliveries, report accurately, and guide the team in supporting store sales performance.

Skills

supervisory experience

organizational skills

communication skills

people-focused

proactive, hands-on

Job description

JOE & THE JUICE is seeking a Shift Supervisor to lead daily operations, support juicers, and enhance guest experiences in a fast-paced store environment.

With 1–2 years in a supervisory role, you’ll drive standards, train the team, and help meet sales targets while maintaining a positive, people-centric culture. This full-time on-site position offers great energy and growth within our global community.