Shift Supervisor: Lead Team & Guest Experience

Joe & The Juice; New York (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Paid Sick Leave

New Parent Leave

Employee Discount

Free coffee – duh'

Job summary

Joe & The Juice in New York is seeking a Shift Supervisor to keep the heartbeat of the store alive. You’re not just leading the shift—you're shaping the vibe, ensuring smooth operations, strong delegation, and a high-energy guest experience that reflects our people‑centric culture.

You’ll support the store management team, help juicers grow, and drive performance while maintaining Pink Standards, safety, and a fast-paced service rhythm.

Qualifications

• 1–2 years of experience in a similar supervisory or team lead role.
• Strong organizational and communication skills.
• Ability to stay cool and lead under pressure.
• Passion for people, service, and personal growth.
• A proactive, hands-on approach with a team-first mindset.

Responsibilities

• Daily Operations: Ensure the Daily Concept Workflow (DCWF) is followed with precision by observing store traffic, assigning tasks, and delivering feedback that keeps the team focused and energized.
• Cleanliness & Standards: Supervise and delegate daily checklists using our task-monitoring system. Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly.
• Team Training: Support new juicers through our global training mantra: Knowledge – Training – Practice – Validation. Help build a confident and capable crew.
• Guest Experience: Lead by example to create warm, memorable guest interactions. Handle in-store feedback with a professional and guest-first approach.
• Sales Focus: Keep an eye on commercial targets throughout the shift. Manage deliveries, report accurately, and guide the team in supporting store sales performance.

Skills

Supervisory experience

Team leadership

Communication skills

Organizational skills

Working under pressure

Customer service mindset

Job description

Joe & The Juice in New York is seeking a Shift Supervisor to keep the heartbeat of the store alive. You’re not just leading the shift—you're shaping the vibe, ensuring smooth operations, strong delegation, and a high-energy guest experience that reflects our people‑centric culture.

You’ll support the store management team, help juicers grow, and drive performance while maintaining Pink Standards, safety, and a fast-paced service rhythm.