Shift Supervisor - Fast-Paced Travel Plaza Leader

Applegreen (US) Welcome Centers; Hillside (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen (US) Welcome Centers is seeking a Shift Supervisor to lead on-shift operations at our travel plazas across the Northeast and Midwest. You will coach team members, ensure customer service excellence, and enforce brand standards and food safety policies.

The role involves cash handling, opening/closing procedures, and training new staff. A friendly, energetic demeanor and reliable attendance are essential for success in this fast-paced environment.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers and resolve complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate POS system, accurately process and receive payment from customers, and follow cash handling policies.
• Ensure proper food handling procedures are followed including wrapping, labeling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, and all company policies.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Skills

Cash handling

Customer service

Leadership

Job description

Applegreen (US) Welcome Centers is seeking a Shift Supervisor to lead on-shift operations at our travel plazas across the Northeast and Midwest. You will coach team members, ensure customer service excellence, and enforce brand standards and food safety policies.

The role involves cash handling, opening/closing procedures, and training new staff. A friendly, energetic demeanor and reliable attendance are essential for success in this fast-paced environment.