Shift Supervisor - Fast-Paced Guest Service & Food Lead

Applegreen Travel Plazas; Hillside (NJ); On-site; USD 2,066,400 - 2,755,200; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers Central Services is seeking a Shift Supervisor to lead shifts, ensure team members provide exceptional customer service, and follow brand standards and food safety requirements.

This role involves training new team members, monitoring cash handling, and assisting with opening, closing procedures, and daily tasks to keep the plaza running smoothly. A flexible schedule and growth opportunities are available.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging with customers and resolving complaints.
• Complete opening, daily and closing procedures/checklists.
• Operate POS system, process payments, and follow cash handling policies.
• Ensure proper food handling procedures including wrapping, labeling, dating, stocking, storing, rotating, and checking temperatures.
• Perform kitchen tasks such as prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Cross-sell and upsell products.
• Maintain knowledge of plaza products and services.
• Assist in training new team members.

Skills

Cash handling

Customer service

Leadership

Job description

Applegreen USA Welcome Centers Central Services is seeking a Shift Supervisor to lead shifts, ensure team members provide exceptional customer service, and follow brand standards and food safety requirements.

This role involves training new team members, monitoring cash handling, and assisting with opening, closing procedures, and daily tasks to keep the plaza running smoothly. A flexible schedule and growth opportunities are available.