Shift Supervisor: Elevate Customer Experience & Ops

Wawa, Inc.; Pennsylvania; On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. is seeking a Team Supervisor (TS) to lead the shift, ensure the store runs on track, and deliver memorable customer experiences.

You’ll serve as the senior on-site leader, drive execution, make key decisions, and coach Associates to perform at their best. Responsibilities include handling inquiries, coordinating between associates, customers, and orders for efficient service; enforcing safety and store policies; managing inventory and cash handling; and promoting a positive,

Qualifications

• High School Diploma or GED or equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Communication

Problem solving

Relationship building

Leadership

Customer service

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor (TS) to lead the shift, ensure the store runs on track, and deliver memorable customer experiences.

You’ll serve as the senior on-site leader, drive execution, make key decisions, and coach Associates to perform at their best. Responsibilities include handling inquiries, coordinating between associates, customers, and orders for efficient service; enforcing safety and store policies; managing inventory and cash handling; and promoting a positive,