Shift Supervisor - Drive-Thru Operations

Sonic Drive-In; Kentucky; On-site; USD 30,000 - 52,000; Full time

Job summary

Sonic Drive-In is seeking an Assistant Manager to oversee shift operations and crew. You will lead, coach, and direct employees, ensure guest satisfaction, manage staffing, and uphold company policies during your assigned shift.

You will handle opening/closing duties, monitor costs, and ensure compliance with labor laws and safety standards while maintaining high food quality and service speed in a fast-paced environment.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• General restaurant or retail knowledge.
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws).
• Knowledge of health and safety laws and regulations.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly escalation guest issues/concerns during shift.
• Handle and properly escalation employee issues/concerns.
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards.
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards.
• Regular attendance

Skills

Leadership

Coaching

Communication

Problem-solving

Time management

Customer service

Multitasking

Staffing

Job description

Sonic Drive-In is seeking an Assistant Manager to oversee shift operations and crew. You will lead, coach, and direct employees, ensure guest satisfaction, manage staffing, and uphold company policies during your assigned shift.

You will handle opening/closing duties, monitor costs, and ensure compliance with labor laws and safety standards while maintaining high food quality and service speed in a fast-paced environment.