Drive-Thru Shift Manager & Team Leader

Sonic Drive-In; City of Watertown (NY); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Sonic Drive-In is seeking an Assistant Manager to help lead and manage the drive-in's operations and staff during assigned shifts in a fast-paced restaurant setting.

The role requires supervising employees, ensuring guest satisfaction, managing staffing, and enforcing policies and safety regulations while maintaining cost controls and quality standards. This position offers irregular hours, including nights, weekends, and holidays.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local labor and employment laws.
• Knowledge of federal, state, and local health and safety laws and regulations.
• Basic computer, math, and reading skills.
• Effective verbal and written communication skills.
• Problem-solving, multitasking, leadership, time-management, and conflict-resolution skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly address guest issues/concerns during shift.
• Handle and properly address employee issues/concerns.
• Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Perform all station duties during shift to meet operational standards.
• Perform regular cleaning and sanitation duties per operational standards.
• Regular attendance.

Skills

Restaurant management

Shift management

Leadership

Time management

Conflict resolution

Verbal communication

Written communication

Job description

Sonic Drive-In is seeking an Assistant Manager to help lead and manage the drive-in's operations and staff during assigned shifts in a fast-paced restaurant setting.

The role requires supervising employees, ensuring guest satisfaction, managing staffing, and enforcing policies and safety regulations while maintaining cost controls and quality standards. This position offers irregular hours, including nights, weekends, and holidays.