Shift Supervisor: Customer Service & Team Leader

PLS; Greensboro (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS Greensboro is seeking a Shift Supervisor to lead day-to-day store operations, deliver outstanding customer service, and guide a team to meet financial goals. You will also assist the Assistant Store Manager and, in their absence, direct all team activities.

The role emphasizes coaching, scheduling, cash handling, and ensuring policy compliance while maintaining a welcoming store environment for customers and colleagues.

Qualifications

• Ability to engage with customers and lead a team
• Strong verbal and written communication skills
• Proven ability to develop positive relationships and meet goals

Responsibilities

• Maintain exemplary customer service and build relationships with customers
• Lead and motivate store team to achieve goals
• Assist in scheduling, cash handling, and audits in the store
• Ensure compliance with federal, state, and local regulations
• Coach CSRs on transactions meeting service and compliance standards
• Support store marketing efforts and resolve customer issues

Skills

Customer service leadership

Communication skills

Team management

English fluency

Job description

PLS Greensboro is seeking a Shift Supervisor to lead day-to-day store operations, deliver outstanding customer service, and guide a team to meet financial goals. You will also assist the Assistant Store Manager and, in their absence, direct all team activities.

The role emphasizes coaching, scheduling, cash handling, and ensuring policy compliance while maintaining a welcoming store environment for customers and colleagues.