Shift Supervisor — Customer Experience Leader

PLS; Durham (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) plan

Opportunities for advancement

Ongoing training

Job summary

PLS in Durham, NC seeks a Shift Supervisor responsible for leading a team to deliver exceptional customer service while meeting financial goals. In this role, you will support daily operations, assist with staff management, and ensure compliance with policies and regulations.

The ideal candidate has at least one year of management experience and the ability to inspire excellence in their team. Key benefits include medical, dental, 401(k), and growth opportunities.

Qualifications

• Minimum of one year of management experience in relevant industries.
• Ability to develop positive relationships with customers.
• Fluency in English required; bilingual in English/Spanish is a plus.

Responsibilities

• Lead the team to ensure a high standard of customer service.
• Assist the Assistant Store Manager in daily operations.
• Coach CSRs to ensure compliance with service standards.
• Handle cash and assist with store audits.

Skills

Customer service engagement

Team motivation

Communication skills

Integrity

Job description

PLS in Durham, NC seeks a Shift Supervisor responsible for leading a team to deliver exceptional customer service while meeting financial goals. In this role, you will support daily operations, assist with staff management, and ensure compliance with policies and regulations.

The ideal candidate has at least one year of management experience and the ability to inspire excellence in their team. Key benefits include medical, dental, 401(k), and growth opportunities.