Shift Supervisor: Customer Service Leader (Retail Finance)

PLS; Wisconsin; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Advancement opportunities

Ongoing training

Job summary

PLS is seeking a Shift Supervisor at our Madison, WI location to lead daily store operations and ensure outstanding customer service. You will supervise team members, assist the Store Manager, and help meet store goals while upholding all policies and cash-handling procedures.

The role requires a minimum of one year of management experience in a related industry, strong English communication, and a high-energy, collaborative approach. English/Spanish bilinguals are a plus.

Qualifications

• Minimum of one year of management experience in hospitality, financial services, retail or restaurant industries.
• Ability to engage with customers confidently and develop positive relationships.
• Strong desire to exceed corporate initiatives and inspire excellence in a team.
• Excellent verbal and written communication and presentation skills.
• High-energy, collaborative management experience and professional appearance.

Responsibilities

• Maintaining exemplary customer service within the store and building relationships with customers so they will choose to do business with us again.
• Establishing a strong customer service culture within the store.
• Supporting the Assistant Store Manager in implementing strategies to help meet store goals and objectives.
• Assisting the Assistant Store Manager with developing and motivating store team members to exceed customer expectations.
• Ensuring compliance with federal, state, and local regulations.
• Performing responsibilities of a Customer Service Representative and supervising the team’s activities in the absence of the Store Manager, including transaction processing and cash handling procedures.
• Coaching CSRs on conducting transactions that meet our commitment to superior customer service and compliance.
• Reviewing and approving checks within limits.
• Supporting store marketing efforts within the community.
• Resolving customer complaints.
• Assisting the Store Manager with managing schedules, cash, and store audits.
• Reviewing all Operations Bulletins and training to ensure understanding of current policies.

Skills

Customer service leadership

Team management

Communication

English fluency

Job description

PLS is seeking a Shift Supervisor at our Madison, WI location to lead daily store operations and ensure outstanding customer service. You will supervise team members, assist the Store Manager, and help meet store goals while upholding all policies and cash-handling procedures.

The role requires a minimum of one year of management experience in a related industry, strong English communication, and a high-energy, collaborative approach. English/Spanish bilinguals are a plus.