Shift Lead — Customer Service & Store Operations

PLS; El Paso (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Vacation time

Opportunities for advancement

Ongoing training

Job summary

PLS in El Paso, Texas, is seeking a Shift Supervisor to lead the team in delivering exceptional customer service and achieving operational objectives. The ideal candidate will have at least one year of management experience in relevant industries, strong communication skills, and a commitment to developing a positive store culture.

This position involves overseeing Customer Service Representatives, supporting store marketing efforts, and ensuring compliance with regulations. Benefits include medical, 401(k), and opportunities for advancement.

Qualifications

• Minimum of one year of management experience in hospitality, financial services, retail, or restaurant.
• Ability to engage with customers positively.
• Strong desire to exceed corporate initiatives.

Responsibilities

• Provide leadership to deliver outstanding customer service.
• Support the Assistant Store Manager in meeting store goals.
• Coach Customer Service Representatives on transactions.

Skills

Customer engagement

Team leadership

Communication skills

Problem-solving

Job description

PLS in El Paso, Texas, is seeking a Shift Supervisor to lead the team in delivering exceptional customer service and achieving operational objectives. The ideal candidate will have at least one year of management experience in relevant industries, strong communication skills, and a commitment to developing a positive store culture.

This position involves overseeing Customer Service Representatives, supporting store marketing efforts, and ensuring compliance with regulations. Benefits include medical, 401(k), and opportunities for advancement.