Shift Supervisor: Customer Service & Food Safety

Applegreen (US) Welcome Centers; Millburn (NJ); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

ApplegreenUSA is seeking a Shift Supervisor to lead on-site teams across travel plazas in the Northeast and Midwest. You will ensure guests receive exceptional service, supervise daily operations, and uphold brand standards and food safety policies.

Responsibilities include opening/closing procedures, POS transactions, food preparation, and training new team members while maintaining a friendly, fast-paced environment. Flexible schedules including nights and weekends.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging with customers and resolving complaints.
• Complete opening, daily and closing procedures/checklists per policies.
• Operate POS system and process payments according to policies.
• Ensure proper food handling, labeling, dating, stocking and temperature checks.
• Perform kitchen tasks including prepping, thawing, cooking, packaging, wrapping and cleaning.
• Stock, clean and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain knowledge of plaza products and services.
• Assist in training new team members.
• Follow brand standards, food safety requirements and company policies.
• Inform plaza leadership of observations or concerns.
• Execute a variety of other tasks as assigned.

Skills

Cash handling

Customer service

Leadership

Tools

POS system

Job description

ApplegreenUSA is seeking a Shift Supervisor to lead on-site teams across travel plazas in the Northeast and Midwest. You will ensure guests receive exceptional service, supervise daily operations, and uphold brand standards and food safety policies.

Responsibilities include opening/closing procedures, POS transactions, food preparation, and training new team members while maintaining a friendly, fast-paced environment. Flexible schedules including nights and weekends.