Shift Supervisor: Customer Experience Lead

PLS; Madison (WI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS is seeking a Shift Supervisor at our Madison, WI location to lead store operations and deliver outstanding customer service. The role involves supervising the Customer Service Representatives, supporting the Assistant Store Manager, and ensuring compliance with policies in a fast-paced retail environment.

The ideal candidate has at least one year of management experience, strong communication skills, and a commitment to integrity and teamwork.

Qualifications

• One year of management experience in hospitality, financial services, retail or restaurant.
• Excellent verbal and written communication and presentation skills.
• Ability to engage with customers and build relationships.
• High-energy, collaborative management style.
• Professional appearance and demeanor.

Responsibilities

• Maintain exemplary customer service and build relationships with customers.
• Support Store Manager in achieving store goals and objectives.
• Coach CSRs to meet service and compliance standards.
• Assist in scheduling, cash handling, and store audits.
• Resolve customer complaints and maintain store standards.

Skills

Management experience

Customer service

English fluency

Communication skills

Leadership

Job description

PLS is seeking a Shift Supervisor at our Madison, WI location to lead store operations and deliver outstanding customer service. The role involves supervising the Customer Service Representatives, supporting the Assistant Store Manager, and ensuring compliance with policies in a fast-paced retail environment.

The ideal candidate has at least one year of management experience, strong communication skills, and a commitment to integrity and teamwork.