Shift Supervisor – Customer Experience Leader

Wawa, Inc; Madison (IN); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Mentalhealth

ESOP

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. in Indiana is seeking a Team Supervisor to lead shifts, keep operations on track, and deliver memorable customer experiences.

You’ll handle inquiries, coordinate Associates and orders, drive productivity, enforce safety and store policies, and manage inventory and cash handling. Associates may opt into a 4‑day work week; Wawa offers comprehensive benefits including medical, dental, vision, ESOP, 401(k) with matching, tuition assistance, store discounts, paid time off, and parental

Qualifications

• High School Diploma or GED required.
• 18+ years old with reliable transportation.
• Flexible availability including weekends and holidays.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries and gather feedback to support positive interactions.
• Coordinate between Associates, customers, and orders to deliver efficient service.
• Provide direction, feedback, and recognition to Associates to drive productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Communication

Problem solving

Relationship building

Education

High School Diploma or GED

Job description

Wawa, Inc. in Indiana is seeking a Team Supervisor to lead shifts, keep operations on track, and deliver memorable customer experiences.

You’ll handle inquiries, coordinate Associates and orders, drive productivity, enforce safety and store policies, and manage inventory and cash handling. Associates may opt into a 4‑day work week; Wawa offers comprehensive benefits including medical, dental, vision, ESOP, 401(k) with matching, tuition assistance, store discounts, paid time off, and parental