Shift Supervisor - Customer Experience Leader

Wawa, Inc.; Brownsburg (IN); On-site; USD 54,443,000 - 73,498,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

ESOP

401(k) with matching

Education assistance

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. is seeking a Team Supervisor in Brownsburg, IN to lead shift operations and deliver memorable customer experiences. You will be the on-site senior leader, driving execution and making key decisions to keep everything running smoothly.

Your role involves guiding Associates, ensuring safe, efficient service, and maintaining inventory while upholding store policies. The position offers a pathway to career growth within a supportive team.

Qualifications

• High School Diploma or GED required.
• Must be 18+ with reliable transportation.
• Flexible availability including weekends/holidays.
• Supervisory experience in retail/food service is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.

Skills

Supervisory experience

Effective communication

Problem solving

Relationship building

Flexible shifts

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor in Brownsburg, IN to lead shift operations and deliver memorable customer experiences. You will be the on-site senior leader, driving execution and making key decisions to keep everything running smoothly.

Your role involves guiding Associates, ensuring safe, efficient service, and maintaining inventory while upholding store policies. The position offers a pathway to career growth within a supportive team.