Shift Supervisor: Elevate Service & Team Impact

Wawa, Inc; Muncie (IN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. is seeking a Team Supervisor to lead a shift and ensure smooth daily operations at our store in Indiana. You will guide associates, handle customer interactions, and drive efficient food and beverage service while upholding safety policies.

The role emphasizes problem solving, strong communication, and the ability to balance staffing needs with customer experience. A 4-day work week option and competitive benefits are part of the package.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Customer service

Communication

Problem solving

Team leadership

Flexible availability

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor to lead a shift and ensure smooth daily operations at our store in Indiana. You will guide associates, handle customer interactions, and drive efficient food and beverage service while upholding safety policies.

The role emphasizes problem solving, strong communication, and the ability to balance staffing needs with customer experience. A 4-day work week option and competitive benefits are part of the package.