Shift Supervisor - Customer Experience Leader

Wawa, Inc.; Pennsville Township (NJ); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) + matching

Education assistance

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. is seeking a Team Supervisor (TS) in New Jersey to lead a shift, drive execution, and deliver memorable customer experiences. You will be the senior on site, guiding Associates and making key decisions to keep operations running smoothly.

The role offers a 4-day work week option, competitive hourly pay, and a comprehensive benefits package. Wawa emphasizes growth, teamwork, and a strong commitment to associates and communities.

Qualifications

• High School Diploma or GED required.
• Must be 18+ with reliable transportation.
• Flexible availability including weekends and holidays.
• Supervisory experience in retail, food service, or fuel is a plus.
• Strong communication and relationship-building abilities.

Responsibilities

• Handle customer inquiries and support positive interactions.
• Coordinate between Associates, customers and orders for efficient service.
• Provide direction, feedback, and recognition to Associates.
• Enforce safety, security, and store policies including crisis protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling.

Skills

Customer service

Communication skills

Team leadership

Problem solving

Scheduling/shift coordination

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor (TS) in New Jersey to lead a shift, drive execution, and deliver memorable customer experiences. You will be the senior on site, guiding Associates and making key decisions to keep operations running smoothly.

The role offers a 4-day work week option, competitive hourly pay, and a comprehensive benefits package. Wawa emphasizes growth, teamwork, and a strong commitment to associates and communities.